Information
By viewing this website and/or purchasing from us, you agree to the terms and conditions as listed below.

Contact Us
We’d love to hear from you, so we’ve provided our contact information.  Please feel free to get in touch with us via phone or e-mail, and a customer service representative will contact you during business hours using the phone number or e-mail address which you provide.

Phone:
Toll-Free: (800) 259-8678

Mail:
4116 Rose Lake Drive
Suite A
Charlotte, NC  28217

E-mail:
Sales | Customer Service | Technical Service

Payment
We accept Visa, MasterCard, American Express, Discover and Government Purchase Cards.
To purchase with a wire transfer or pre-pay check, please proceed to the check-out and select the correct option for payment method. The order will be held for 15 days until payment is received, at which time the items will ship.
We accept Government Charge Accounts. Please call our customer service line or send an e-mail for any questions you may have.
Sales tax is charged for purchases shipped to NC; all other states are non-taxable.

Shipping
Shipping: We ship via FedEx, UPS or DHL. Best Way Motor Freight is used for orders over 140 lbs or which contain fragile contents and/or oversized packages.
We ship from:  Various distribution centers across the U.S., including manufacturers and our logistics center.
We ship to: The continental U.S. only.
Damaged or Lost Shipments: All orders are shipped FOB Origin, which means that ownership of the goods is transferred to the buyer as soon as the item or items leave the point of origin. Please call our customer service department in the event of a shipment that becomes damaged or lost in transit; we will provide support via phone or e-mail if such an unfortunate incident occurs. Please contact customer service within 10 days of receiving a damaged shipment or upon discovering that a shipment is lost.

Warranties
Each manufacturer is responsible for faulty products. (For items damaged in transit, please refer to the above section on shipping). Please check with a product’s manufacturer for warranty coverage or return policy before purchasing the product. Inspect each product before use.
It may be difficult to determine if industrial equipment fails due to material or product defects, or due to incorrect use by an operator. In the event of a problem with the product, please contact our customer service department for assistance in obtaining an exchange, repair or replacement via the manufacturer’s warranty. Please call within 10 days of receiving the product or within 3 days of equipment failure so that we may provide proper support.

Returns
Each manufacturer has its own return policy and is responsible for accepting or rejecting returns. Please check with a product’s manufacturer for more information about their return policy regarding “change of mind” returns. (For returns due to faulty equipment, please see above section on warranties).
In the event that a product needs to be returned, please contact our customer service department for return authorization. Customer Service must be alerted of the intent to return within 10 business days of receiving the product. The product can only be returned if it is not used and in original packaging. The manufacturer reserves the right to authorize or reject the return depending on the product and the circumstances of the return.  Each return is handled on a case-by-case basis. A 30% restocking fee will apply.

Terms of Use

1. We are not responsible for how these tools are used.

Rigging requires the lifting and moving of multi-ton loads, so it is necessary for a rigger to have the experience, technical knowledge and skills in order to operate rigging tools (the products that Rigging.com sells) safely and correctly.
Rigging.com sells rigging tools to consumers who have the understanding that purchased products can only be operated by a professional. Once the purchased product leaves its point of origin, Rigging.com is no longer responsible for it or any events which pertain to the use of the purchased product.
Rigging.com endeavors to provide rigging information in order to help you buy the best product for your needs, but it does not provide instructions or training regarding proper use of the products. We have compiled product information as best as possible, but we are not liable for incorrect or missing technical information or specifications. Please check with the manufacturer of each product for operating instructions.

2. Copyright and trademark information is not to be infringed upon.

All text, images, graphics, photos, trademarks, logos, and other content is copyright and trademark protected  by Rigging.com and cannot be used by anyone else for any other purposes unless written permission is provided in writing by Rigging.com.

Privacy & Security
We will not sell or give your information to 3rd parties.
In order for an individual or company to purchase rigging supplies from this online store, Rigging.com requires basic information from the customer such as the name, address, email address, phone number and purchasing data. The info is used solely for conditions regarding purchasing, shipping and customer service transactions. No company or personal information that is entered into this website is ever given to, sold to or shared with third parties. We will not market other services to you or contact you with other offers.